2022 ESG ReportEvery move we make is focused on the future for a stronger, more sustainable tomorrow.2022 ESG REPORT 2Contents3ESG AT OTIS13HEALTH & SAFETY19ENVIRONMENT & IMPACT28PEOPLE & COMMUNITIES37GOVERNANCE & ACCOUNTABILITY50APPENDIX2022 ESG REPORT 3Otis is the world’s leading elevator and escalator manufacturing, installation and service company, having pioneered the elevator business 170 years ago. Today, with approximately 69,000 Otis colleagues, we move 2 billion people a day in more than 200 countries and territories around the world. Otis has global scale and local focus, with over 1,400 branches and offices and a direct physical presence in approximately 80 countries. We maintain approximately 2.2 million customer units globally – the world’s largest portfolio. Our business is strategically linked to the megatrend of urbanization, a result of global economic growth and expansion of the middle class. These advancements bring new opportunities and challenges that require new solutions. As customer demands increase, we meet these challenges across a wide range of verticals and end markets, and leverage technology for safer, more sustainable, more reliable rides, and improved customer service and passenger experiences. We focus on product innovation to deliver projects that serve buildings from just a few stories high to the tallest, most recognizable residential and commercial buildings and transportation hubs in the world. All told, we help build and transform modern cities and improve lives in the communities where we live and work.Our business model focuses on New Equipment share gain and Service portfolio growth. New Equipment makes vertical transportation within buildings and infrastructure possible,...
