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Smarter technology with a purposeLenovo Group Limited2019/20 Environmental, Social and Governance ReportStock Code 992Contents21.0 EXECUTIVE LETTERS4A Message from our Chairman and Chief Executive Officer6A Message from our Chief Corporate Responsibility Officer82.0 INTEGRATING SUSTAINABILITY10Report Parameters11Materiality and Stakeholder Engagement14Lenovo and the U.N. Global Compact163.0 PRACTICING ETHICAL BUSINESS18Organizational Profile19FY 2019/20 Economic Performance20Corporate Governance22Ethics and Compliance25Privacy Program264.0 PRODUCT RESPONSIBILITY28Sustainable Quality Management29Cross-organizational Quality Assurance31Compliance32Quality Recognitions34Smarter Innovation385.0 MANUFACTURING AND SUPPLY CHAIN OPERATIONS40In-house Manufacturing Operations40Health and Safety Key Programs45COVID-19 Response47Manufacturing Recognitions50Supply Chain Operations60Supplier Diversity626.0 PEOPLE64Our Culture and Our People65Diversity and Inclusion76Social Investments86A Smarter Response to COVID-19887.0 PLANET90Lenovo’s Environmental Commitment94Environmental Impact of Lenovo Operations98Lenovo Emissions Reduction Targets106Environmentally Conscious Products119Product End-of-life Management (PELM)121Supporting a Transition from a Linear to a Circular Economy1288.0 CONSOLIDATED METRICS, OBJECTIVES AND TARGETS130FY 2019/20 Consolidated Metrics138FY 2019/20 Performance143FY 2020/21 Objectives and Targets1469.0 APPENDIX148Lenovo’s Global ESG Recognition150Reference Documentation153Material Topic Boundaries154The U.N. Global Compact Communication on Progress155GRI Content Index160Hong Kong Stock Exchange ESG Reporting Guide Content Index22019/20 Lenovo Environmental, Social and Governance Report1.0Executiveletters4 A Message from our Chairman and Chief Executive Officer6 A Message from our Chief...